All-in-One Support System: HelpDesk, Ticket & Product Software

The All-in-One Support System is a comprehensive helpdesk and ticket management solution designed to enhance customer support for software products. This platform streamlines support operations by offering a robust ticketing system, role-based access control, and a centralized dashboard. Customers can raise and track tickets, while support teams efficiently manage and resolve issues. The system ensures a seamless, user-friendly experience for both customers and agents, reducing response times and improving overall service quality.

Admin Features:

• Super Admin Dashboard
• Role and Permission Management
• Ticket Assignment and Monitoring
• Product and Agent Management
• Feedback and Performance Analytics
• Customizable Ticket Categories and Priorities
• Internal Notes and Collaboration
• Reporting and Analytics Dashboard
• CRM and External System Integration
• Customizable User Interface and Theming
• Data Security and Privacy Controls
• Automated Notifications and Alerts

Support Agent:

• Ticket Management
• Ticket Assignment
• Status Updates
• Internal Notes
• Real-Time Notifications
• Ticket Conversations
• File Attachment Management
• Customer History and Context
• Self-Service Support Assistance
• Feedback Management
• Collaboration Tools
• Performance Monitoring
• Knowledge Base Access
•  Multi-Product Support

Product Agent Features

•  Product-Specific Ticket Management
• Expert-Level Support
• Categorization & Prioritization
• Status Updates
• Product-Specific Feedback Analysis
• Collaboration with Support Agents
• Internal Notes
• File Attachment Handling
• Real-Time Notifications
• Customer Interaction
•  Product Insights and Issue Tracking
• Knowledge Base Contribution
• Integration with Product Teams
• Customer History and Product Data

What will you get along with this script?

• Full Source Code
• Project Documentation
• Complete Project Database